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Press Release

iCIMS Adopts SpringSource Hyperic HQ

To Manage and Monitor Infrastructure Powering 3,000 Customer Websites

SpringSource, a provider of Java application infrastructure and management, has announced that iCIMS, a provider of Software-as-a-Service (SaaS) talent acquisition solutions, has deployed SpringSource Hyperic HQ, a key part of SpringSource’s full solution set, which covers the entire build, run, manage lifecycle for Java application development. SpringSource Hyperic HQ monitors a variety of application performance metrics for iCIMS’ 180 Apache Tomcat servers that power 3,000 customer websites, enabling rapid remediation of issues and providing data to help create new performance enhancements within iCIMS’ offerings.

iCIMS provides recruitment and HR software to more than 750 customers around the world, including FedEx, Continental Airlines, Whole Foods, Amazon.com and Hershey. Hyperic HQ greatly enhances iCIMS’ product line by maximizing uptime for customers. Through a Hyperic HQ-powered graphical user interface, iCIMS’ executive team can monitor customer site performance and availability.

Before implementing Hyperic HQ, iCIMS tried both Big Brother and Zenoss, but had trouble with the tools because they were not efficient and created performance issues. With Big Brother, if a customer website encountered difficulties, iCIMS had to conduct a lengthy investigation to determine the root cause. iCIMS also attempted to use the Zenoss monitoring tool but found it unable to scale to meet its high growth. With Hyperic HQ, iCIMS has access to a wide range of performance data including website availability, response times, website “hits” and Tomcat statistics.

“We looked at many different potential solutions, both open source and commercial, and Hyperic HQ was the only one able to fulfill our requirements in terms of the metrics we needed to collect for the number of servers and websites being monitored,” said Paul Melici, director of technology, iCIMS. “Hyperic helps us deliver exceptional customer service in a streamlined and efficient way. Without Hyperic, we would have to double or triple the size of our team just to handle routine monitoring tasks.”

SpringSource Hyperic HQ offers the most complete solution and experience for managing and monitoring large scale web infrastructure and mission-critical applications. The solution delivers the following business benefits to iCIMS:

  • Faster Problem Solving and Increased Productivity – Hyperic HQ alerts the iCIMS production IT team to performance slowdowns in real time, eliminating the need for manual spot checks. Hyperic HQ provides comprehensive information that quickly pinpoints concerns to production teams and allows them to zero in on the problem and the solution.
  • Reduced Cost of Resources – Hyperic HQ’s automation capabilities enables iCIMS to focus its IT team, therefore reducing costs to customers.
  • Improved Application Quality – The research and development team within iCIMS analyzes data from Hyperic HQ as it develops performance enhancements for future software releases.
  • Greater Scalability – Hyperic HQ has allowed iCIMS to scale monitoring services for its growing customers and increasing customer base.

“Hyperic HQ’s ability to manage and monitor software for web applications helps businesses reduce production issues, which is crucial for client service and retention,” said Javier Soltero, CTO of management products, SpringSource. “Data gathered can be used across all levels, from CEO and CTO dashboards to the IT team. iCIMS’ internal team’s use of our solution is a model of how consistently delivered performance data can assist with maximizing customer satisfaction.”

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